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Payment Problems
A few things can cause your payment to be rejected.
- A message says "Card Declined" comes from the payment processor and not InsureCert generated. Steps to fix is calling the 1-800# on the back of your card to ensure there is credit and the card is not being blocked.
- "Broker account not connected" can occur when the owner of the program has temporarily turned off or is doing maintenance on their account. Open a chat (or leave a message if we're offline) and we'll email you when the account is back online.
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At InsureCert, we're raising the bar for professionalism and customer service in the insurance software business. Investing in InsureTech is a big decision and should be treated as such. That's why we strive to make the process as transparent and stress-free as possible. It all comes down to clear communication and building relationships based on trust.